In this day and age, almost everything seems to be digital and done through computers. The technology is fast changing and thanks to it, our lives are becoming more and more convenient.
A good example is the introduction of contactless payment. NFC Direct, an NFC company specialising in contactless technology, gives a few tips below on how you can start implementing this payment method to make your customers’ lives easier.
Look at Your Business
Do you usually have heavy queues and demands during peak times? Are the lines usually pretty long and do your customers often voice out their frustrations about the long lines and the waste of time in your store?
If so, then you might want to go contactless when it comes to payments. This will undoubtedly make your customers’ lives easier, as they can easily pay without the hassle of going through their bags and wallets.
Going contactless is all about speed and getting everything in order, so your customers do not need to queue up just to pay and sort things out. This way, they can easily say their order and pay for it just by tapping their cards or RFIDs!
Look at Your Existing Technology
If you just got a new payment terminal, then chances are you can go contactless with it. Ask your payment provider or the supplier if you can enable the function and go contactless without having to buy a new type of machine. This way, not only will you be able to save some serious cash, but you also get to help your customers and make their lives easier by giving them cashless options when it comes to payment.
Let People Know About It
Once your business has been set up for contactless payment, let your customers know about it. Tell each and every one of them that they can pay without having to go through the hassle of getting their money out of their bags.
You can also post posters outside of your shop or post it on your social media to alert people about this new feature. You can also put signs at the counter telling the customers that they can now pay using this very convenient feature!
Teach Your Staff
Before implementing these contactless changes, make sure that your staff knows about it. This can be a little confusing for them, so make sure to train them properly and let them know the ins and outs of the system.
If the supplier of the contactless technology offers lessons to its patrons, then make sure to have your staff undergo it. They need to learn everything about it, as you would want to make sure that the transactions will all be safe and effective. Different factors such as the maximum spend and security features should be well-known to them before you even start operating with this contactless payment feature.
Always talk to our supplier or provider before implementing it to your business. Ask everything that you need to ask and get their contact number so you can easily ask them if you have any question.